How we collect, use, and protect your information.
Last updated: May 1, 2026
This website, including all its content, features, and services, is operated by RGN Travel Agency Inc., a company registered in Ontario, Canada, with its registered office at 6 Hilts Drive, Richmond Hill, Ontario L4S 0H4. Throughout this document, references to RGN Travel, we, us, or our refer to RGN Travel Agency Inc. and its affiliated entities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.rgntravel.surf or use any of our services.
RGN Travel Agency Inc. is committed to protecting the privacy of our clients, partners, and website visitors. We take your privacy seriously and have implemented measures to ensure that your personal information is handled in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
We may collect personal information that you voluntarily provide to us when you:
The types of personal information we may collect include your full name, email address, phone number, billing and shipping address, payment information, passport details (when necessary for travel bookings), travel preferences, and any other information you choose to share with us.
When you visit our website, certain information may be collected automatically through cookies, web beacons, and similar tracking technologies. This information may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data. We use this information to improve our website, analyze trends, and enhance user experience.
We use the information we collect for the following purposes:
We process your personal information based on one or more of the following legal grounds: your consent (which you may withdraw at any time), the performance of a contract with you, compliance with legal obligations, or our legitimate business interests in providing and improving our services.
We do not sell your personal information to third parties. We may share your information under the following circumstances:
All third-party service providers are contractually bound to protect your personal information and may only use it for the purposes specified by us.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When we no longer need your information, we will securely delete or anonymize it. In some cases, we may retain certain information for legal, accounting, or compliance purposes.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, please contact us using the information provided at the end of this Policy. We will respond to your request within the timeframes required by applicable law.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.
We use the following types of cookies: essential cookies (required for basic website functionality), analytics cookies (to understand how visitors interact with our site), and preference cookies (to remember your settings and preferences).
Your personal information may be transferred to, and processed in, countries other than Canada where our service partners operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Policy on this page with a revised effective date. We encourage you to review this Policy periodically for the latest information on our privacy practices.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: